Frequently Asked Question

Branding

Why is the Faultless brand name printed on Niagara products?

Faultless Brands acquired the Niagara brand several years ago. We are proud to now have the Faultless name indicating our level of quality on all fabric care packaging.

Why does the packaging look different than it used to?

We have updated our graphics to make it easier and quicker to identify the differences among our products and to communicate the advantages of our Premium line.

Why do I see “ironing spray” on the can instead of “starch” or “spray starch” like it used to be? Has the product changed or is “ironing spray” the same product?

We have begun using “ironing spray” instead of “spray starch” to help make the purpose of our products clearer for those new to ironing or using ironing enhancers. While the name has changed, the professional results you’ve always relied on haven’t.

Ironing Sprays

How do I use Spray Starch / Sizing?
Can I use the iron’s steam feature with an ironing spray?

Yes! Any of our ironing sprays may be used with OR without steam.

Are there any benefits to using Spray Starch on ‘Wrinkle Free’ fabrics?

If garments are pressed and treated with one of our ironing sprays, you’ll not only look fresh and professional all day, but the light coating formed on the surface of the fabric’s fibers will help shield the garment from stains like dirt or sweat. Read more or watch a 2 minute video here.

What fabrics can I treat with Niagara ironing sprays?

Our fabric care products may be used on all colorfast, washable fabrics. None of our products should be used on fabrics labeled ‘Dry Clean Only.’

How can I remove the applied starch or sizing from my garment?

Our ironing sprays are water soluble and will be removed by regular laundering.

I’m seeing a bit of white flakes and/or my iron is sticking. What can I do to avoid this?

These small white bits are probably flakes of starch. Some factors may prevent Original/Heavy Starch from properly penetrating some fabrics, resulting in white surface residue. Here are some tips to help:

  1. An iron with a damaged or dirty soleplate may cause the starch to stick to it. Those deposits may in turn rub off on the garment being ironed. Also, detergent residue remaining on freshly laundered garments may contribute to excessive flaking and iron coating. Be sure to use a clean iron, and thoroughly rinse all soap residues from fabrics before ironing. You can clean your iron with Faultless Hot Iron Cleaner, shown on our Faultless Fabric Care website.
  2. Use the recommended iron setting, and consider replacing any iron that seems to be getting too hot. An iron that gets too hot can cause fabric to stick to the iron soleplate.
  3. Take care to not saturate a fabric with too much spray starch. Spray lightly and evenly, allowing the ironing spray 15-20 seconds to penetrate the fabric, or else any excess may stick to the iron and burn to the sole plate. For a stiffer finish, two light applications are better than a single heavy one.
  4. Using a thick, cotton ironing board cover will also encourage absorption of the ironing spray for the best results.
  5. We also encourage you to try our Niagara Premium Firm Finish +, which is formulated with patented “Fibrenhancer” technology in place of the natural starches. This professional grade spray is especially suited for dark colors or synthetic fabrics with absolutely NO flaking, sticking, or clogging.
The nozzle is broken, isn’t working, or the spray is spotty or weak. Can I fix this?

While our formulas are made to avoid clogging, some starch might accumulate inside the nozzle if it’s not rinsed after each use. To clear a clog, simply remove the spray can button and soak it in hot, soapy water. To prevent clogging, it’s important to rinse the button with warm water each time you finish ironing. Some spray starch users keep buttons from empty cans handy in the event they experience a stubborn clog.

If the stem at the top of the can is damaged, the product cannot be salvaged. We do encourage users to iron next to a countertop or table and set the can there, rather than setting the can on the ironing board–which can be wobbly. Also, be sure to put the cap back on the can after you’ve finished.

Which Niagara ironing spray should I select?

The product you need will depend on the stiffness desired and the fabric you are ironing.

Heavy / Original Starch are great for cottons, linens, shirts and jeans.

Niagara Premium Firm Finish+ or Niagara Light Hold (Sizing) may be used on ALL fabrics, but are often a better choice for dark fabrics, synthetic fabrics or synthetic blends. These products are more easily absorbed by synthetic fibers.

For more on the difference between starch and sizing, see the next FAQ.

What’s the difference between ‘Starch’ and ‘Sizing’?

The main difference between starch and sizing is the chemical characteristics of the ingredients.

Generally, spray starches are formulated with natural corn starch, with the Heavy variety containing the greatest percentage of this ingredient. Niagara starches provide the crisp body and professional stiffness associated with a regular to heavy starch.

Sizings are intended to allow a treated garment to feel more like it did when new, and less like a starched item (light body, little to no stiffness). For instance, Niagara Light Hold (Sizing) does not contain corn starch. For this reason, the surface texture of the treated garment will be a bit smoother, less “starchy” when using sizing. Because of the unique ingredients, the iron will glide over fabrics a bit better with sizing formulas.

Technical and Safety

What ingredients are in Niagara fabric care products?

Please visit our product page. If you click on a product, the next screen will have more information including “Ingredients” you can click on to see the list.

Are Niagara ironing sprays safe to use?

All of our ironing sprays are non-toxic. They are also not eye, skin or respiratory irritants.

Do you offer any ironing sprays that are perfume-free?

All of our ironing sprays are scented. When starch is heated by coming into contact with the iron, it has a bit of an earthy scent, so we chose to add a fragrance that is more pleasant.

Niagara Original Hold is lightly fragranced. Other varieties are more heavily scented.

Are the Niagara containers recyclable? Do Niagara products require hazardous disposal?

All of our fabric care sprays may be discarded alongside normal household waste.

Both the steel [aerosol] and plastic [non-aerosol] containers are recyclable. For a complete list of acceptable materials, please contact your local recycling facility.

Do Niagara ironing sprays expire?

All of our ironing sprays yield optimum results if used within 5 years of the ‘made on’ date.

The stamp on the bottom of each can indicates the date of manufacture. You’ll see a series of seven numbers, with the first two numbers indicating the year the container was made.

How should I store Niagara ironing sprays?

Store in a cool, dry place. Avoid freezing or temperatures over 120 degrees F.

How do I get a Safety Data Sheet for my ironing spray?

Please visit our SDS library.

I want to ‘starch and store’ an item, but I’m concerned the treatment might attract pests. What ironing spray should I choose?

For long term storage of a treated garment, we recommend any of our ironing sprays that do NOT contain natural corn starch. Niagara Premium Firm Finish +, and Niagara Light Hold (Sizing) do NOT contain corn starch.

Where are Niagara products made?

Niagara ironing sprays are made in the United States.

Where to Buy

Where can I buy Niagara products?

Several participating retailers are listed here, or buy online at store.faultlessbrands.com.

Where can I buy a travel size spray starch?

We do not currently offer a travel size ironing spray.

Can I take my spray starch on a plane?

The final decision rests with the TSA if an item is allowed on an aircraft. More information of what is allowable can be found at https://www.tsa.gov/travel/security-screening/whatcanibring/all.

Where can I buy Concentrated Liquid Starch OR dry, boxed starch?

Both have been discontinued.

Other Questions

How do I get help with an online order?

Please email us at: help@osgsupport.com

Where can I find coupons?

At this time, there are no coupons available.

If you are a Facebook user, please add Niagara Fabric Care to your “likes” by visiting us at www.facebook.com/NiagaraStarch to receive more information in your feed on our products and offers.

I don’t have time to iron. Do you have any products to help me still remove some wrinkles?

Our Magic Wrinkle Releaser freshens fabrics and removes wrinkles without ironing. The product is on our Faultless Fabric Care website.

Do you offer a product to remove static?

We do offer Magic Static Remover. The product is on our Faultless Fabric Care website.

I have noticed a residue of starch or melted fusibles on the bottom of my iron. Do I need to buy a new iron?

We have a Faultless® Hot Iron Cleaner product available on our Faultless Fabric Care website. It quickly removes starch, fusibles, melted plastic and synthetic fabrics from an iron’s soleplate. It’s a topical product for use on a HOT iron and is safe and effective on most soleplates. Be sure to follow your iron manufacturer’s care and cleaning instructions.

Here’s a usage video.

How can I reach you if I have a question not answered here?

We’re happy to help! We promptly respond to written inquiries, usually within 2 business days. Please visit our Contact Us Form.

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